Thanks to our unique partnerships, Citilogistics processes imports at an expedited rate. Once all duties and taxes related to an item are collected from the customer, parcels will be release for shipment within 24 hours.
Our proprietary tracking system, Shiptools, allows for optimized tracking for you and for your customers. In Shiptools we maintain our own shipping data while simultaneously linking into multiple sources. This platform can stand on its own as the primary tracking device for your shipments, or can feed into your own proprietary system. Consolidating this information makes our system extremely efficient, and more reliable.
Photo Delivery Confirmation
We use photo confirmation in many areas of our work. For example, this is useful when grading goods, in order gain a better understanding of our client’s product standards. Similarly, it helps us determine if goods are in acceptable condition for returns. We can also send images to confirm that good have been properly destroyed when required.
Our tracking device allows you to see what items are on their way back to you immediately when parcels are returned by your customers. This feature allows you to make prompt business decisions, that may include our liquidation option.
Managing Undeliverable Packages
Our facilities can be a catch-all for undeliverable packages. Once received at our location, we can update the delivery information on your parcels and then send them back out. This saves you money on shipping and makes troubleshooting and reshipment faster.
Cost Optimizing on Returns
Offering competitive rates and consolidating returns before sending them back to your facilities are just two of the ways that Citilogistics reduces your overall returns spending. Our services always work towards improving your bottom line.
Outgoing Quality Control
We maintain secure facilities where we can safely open parcels and check goods prior to sending sending if desired. In many situations if problems are discovered, we can amend them easily in-house. A final check before delivery to ensure goods match their descriptions and are in good condition contributes to lessened returns and happier shoppers.
Recycling and Disposal
If it is desired that items are not returned to your company once returned to our address, we can dispose of your returns in a responsible manner. If required, items can be destroyed. Donating returns to charities of your choice can also be organized.